Privacy Policy

Who we are

Warpgate Pte. Ltd. is a Singapore-incorporated company (UEN 201921421D) operating from Metro Manila, Philippines. Warpgate provides two document services to businesses: Archive Conversion, a one-time conversion of an existing document archive into an agreed spreadsheet or CSV, and the AI Employee, a monthly service that turns ongoing paperwork into maintained, exportable business records.

Information we collect

We collect information in three ways.

• Through the sample-request form on this site: your name, company, email address, an optional mobile number, a description of your documents, an approximate volume, and the fields you need in the output. The form does not accept file uploads. Documents are exchanged afterward through a secure upload link we send by email, so confidential files never transit this website.
• Through the services themselves: the business documents clients send us for processing, such as receipts, invoices, forms, business cards, attendance reports, and company updates. For AI Employee clients, staff send these documents and updates to a shared Telegram group. These documents may contain personal information about a client's own staff, customers, or suppliers.
• Automatically: standard technical logs kept by our hosting infrastructure, such as request metadata needed to operate and secure the site. This website does not run third-party analytics or advertising trackers.

How we use information

We use the information we collect to:

• respond to sample requests, assess fit, and prepare quotes;
• deliver the services: extracting data from client documents, producing spreadsheets and CSVs, and maintaining ongoing records, including with AI-assisted extraction tools;
• report exceptions, reconcile counts, and handle correction requests;
• bill for the services and keep required business records;
• secure our systems, prevent abuse, and troubleshoot problems; and
• comply with legal obligations and respond to valid legal requests.

We do not sell personal information, and we do not use client documents for advertising.

Service providers

We rely on a small number of providers to operate:

• Resend delivers sample-request form submissions to our inbox by email;
• our hosting provider runs this website and keeps standard server logs;
• Telegram carries the shared group messages that AI Employee clients use to send documents and updates. Messages sent through Telegram are also subject to Telegram's own terms and privacy policy;
• processing tools, including AI-assisted extraction, are used to read documents and produce records.

Each provider receives only the information needed for its role. Where a signed agreement with a client sets stricter handling rules, that agreement controls.

Client documents

Documents a client sends us belong to the client, and so do the records we produce from them. We process them only to deliver the agreed service. Clients are responsible for having the right to share the documents they send, including any personal information those documents contain about their own staff, customers, or suppliers.

Retention and deletion

We keep client documents and produced records for as long as needed to deliver the service and support corrections. AI Employee records remain exportable at any time, including after cancellation. On written request we will delete a client's documents and records, except where we must keep billing, tax, or legal records for as long as the law requires.

Sample-request submissions that do not become engagements are kept only as long as needed to answer the inquiry and follow up, then deleted on request.

Your rights

Under the Philippine Data Privacy Act of 2012, the Singapore Personal Data Protection Act, and similar laws, you may have the right to access, correct, delete, or export personal information we hold about you, and to object to certain processing. If your personal information reached us inside a client's documents, we may need to coordinate with that client, since the documents belong to them.

Send requests to hello@warpgate.tech. We may need to verify who you are before acting.

Security

We use technical and organizational safeguards appropriate to a document-handling business, including secure upload links instead of website uploads, access limited to the people doing the work, and provider credentials kept server-side. No system is perfectly secure, and we will tell affected clients if an incident materially affects their information.

International transfers

Information may be processed in the Philippines, Singapore, and the regions used by our hosting and service providers.

Changes

We may update this policy as the services, providers, or the law change. The effective date above shows the current version. Material changes will be posted on this page.

Contact

Privacy questions and requests go to hello@warpgate.tech. Warpgate Pte. Ltd., Metro Manila, Philippines.